Refund Policy

At Ansa Nest, customer satisfaction is our priority. We want you to love your purchase. This Refund Policy outlines when and how you may request a refund or return, and the conditions that apply.

Refunds are only eligible for products that meet one of the following conditions:

• Damaged during delivery: Items that arrive with visible damage caused during transit.
• Defective: Items with manufacturing defects or faults that affect their intended use.
• Incorrect items received: Items that do not match the product description or your confirmed order.

• Customers must report any damage, defect, or incorrect item within 48 hours of delivery.
• Supporting photographs of the damaged or defective product, packaging, and any relevant labels must be provided.
• Failure to report within the specified timeframe may result in the refund request being declined.

Order cancellations are permitted only within 24 hours of placing the order. Once an order enters production or shipping preparation, it cannot be cancelled. To request a cancellation, please contact us immediately at contact.ansanest@gmail.com.

Customized, personalized, made-to-order, or specially manufactured products are non-refundable and non-returnable unless they arrive damaged or defective. These items are produced specifically for you and cannot be resold.

• All refund requests are subject to verification by Ansa Nest.
• We may request additional information, photographs, or inspection of the product before approving a refund.
• Ansa Nest reserves the right to reject fraudulent, invalid, or unsupported refund claims.
• Approved refunds will be processed within 7–10 business days through the original payment method used at checkout.

• Provide accurate order information, including order number, date of purchase, and delivery details.
• Preserve the original packaging where possible to facilitate return shipping if required.
• Cooperate with our team during the verification and return process.

For refund requests or questions about this policy, please reach out to us:

• Email: contact.ansanest@gmail.com
• Phone: +91 96518 86293

Ansa Nest reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.